Hyatt Regency Minneapolis’ Joseph Miklausich Receives Meet Minneapolis ‘Hospitality Hero’ Award

Via an October 5 News Release from Meet Minneapolis:

Joseph Miklausich, Banquet Server at Hyatt Regency Minneapolis, has been named the Hospitality Hero award winner for the third quarter of 2019 by Meet Minneapolis, Convention and Visitors Association. The award is given quarterly to a member of the Minneapolis hospitality community who has been nominated by their colleagues for their valuable contributions to the image and culture of Minneapolis through outstanding hospitality and service.

Maxine Matheson, Director of Events at Hyatt Regency Minneapolis, nominated Miklausich for his dedication to providing the best experience for all guests and his coworkers throughout his more than 38 years of service at the hotel.

Wes Olson, Director of Engineering; Dusty Perryman, Director of Human Resources; Chad Preese, Director of Security; Caroline Guerrera, Associate Director of Events; Andrea Thompson, Banquet Manager; Joseph Miklausich, Banquet Server; Maxine Matheson, Director of Events; Amber Doscher, Assistant Banquet Manager; Dan Bronke, Executive Chef; Deanna Hirts, Director Of Operations; Mark Bastis, General Manager, Hyatt Regency Minneapolis

According to Matheson, Miklausich has been through every significant improvement to the hotel’s event experience, took ownership of creating a training program for new hires and when the new menus are published, he keeps a personal copy for review and goes over every item with the chefs. He also pays attention to the smallest of guest details, such as food allergies and favorite items. “We have had clients who return years later, and Joseph is able to remember their preferences and continues to grow the relationship,” she said.

This personal attention gets recognized, too, as Miklausich receives social media mentions from pleased guests, such as one recent person who lost a wallet during an event and shared his diligent effort to return the item to the guest.

Miklausich is a proud Minnesotan, who Matheson noted loves to share stories with guests and colleagues of the development in the community, improvements to downtown, area history, attractions and the latest on the theater scene.

“Joseph epitomizes ‘Minnesota Nice,’” Matheson said. “Joseph’s amazing persona and his kind and caring nature, matched with authenticity, makes him unforgettable.”

ABOUT MEET MINNEAPOLIS

Meet Minneapolis is a private, not-for-profit, member-based association. It actively promotes and sells the Minneapolis area as a destination for conventions and meetings, works to maximize the visitor experience and markets the city as a desirable tourist destination to maximize the economic benefit to the greater Minneapolis area. Meet Minneapolis is accredited by the Destination Marketing Accreditation Program (DMAP) of Destinations International.